Community Lead Radar
Community Lead Radar Client Intake
Needs review — This SOP contains our content but has not been verified by Nick. Treat as a working draft until marked Live.
Business basics
Section titled “Business basics”- Business name:
- Website:
- Main contact:
- Approval contact:
- Approval channel:
- Service area:
- Primary towns/cities:
Services to watch for
Section titled “Services to watch for”List the services we should flag:
Services to ignore:
Seasonal priority services:
Sources/groups
Section titled “Sources/groups”Approved Facebook/community group URLs:
For each group, confirm:
- Is the client already a member?
- Do group rules allow recommendations or business replies?
- Any posting restrictions?
Response style
Section titled “Response style”Preferred tone:
- friendly owner
- casual local
- professional
- direct sales
- helpful recommendation only
Allowed proof points:
Disallowed claims/language:
Competitors to avoid mentioning:
Posting mode
Section titled “Posting mode”- V1 client copy/pastes approved replies
- Tekton drafts only, no posting
- Managed response requested, requires separate approval/access review
Approval rules
Section titled “Approval rules”Who can approve replies?
Approval SLA:
- same business day
- within 24 hours
- other:
Default if no response:
- skip
- include in weekly digest
- resend once