Operations
Billing & Collections
Template stub — This page uses the standard SOP format but has not been filled in with Tekton's process yet. Do not follow as a guide.
All client billing runs through Stripe. Monthly retainers are charged automatically on the client’s sign-up anniversary date.
Who owns it
Section titled “Who owns it”Nick
- TODO — document the billing cycle and what triggers a charge
- TODO — define the process when a payment fails (retry logic, client communication)
- TODO — define the process for pausing or canceling a subscription
Definition of done
Section titled “Definition of done”TODO — client is billed on time, payment confirmed in Stripe, and receipt auto-sent.