Role Views
Operations
Current assignee: Nick
Special Request Responsibility
Section titled “Special Request Responsibility”Operations owns escalated special requests that affect scope, billing, access, contracts, rush handling, or cross-team priority. Use Special Request Intake and Closeout to keep the request tied to a CSM owner, a production owner, and a requester closeout step.
These are the SOPs assigned to this role. Pages stay filed under their platform or system section.
- Special Request Intake and Closeout
- Community Lead Radar Setup SOP
- 90-Day Ramp Plan
- Billing & Collections
- Contracts & MSA
- Discord Team Operating Guide
- Escalation Ladder
- Google Workspace Client Setup
- Hiring Scorecard
- Weekly One-on-Ones
- Client Lifecycle Playbook
- Platform & Tech Stack
- Team Roles & Responsibilities
- Agreement of Terms
- AI Prompt Library
- AI Tool Setup
- New Hire Curriculum
- Admin Access Control (Cloudflare Zero Trust)